FAQ
How long does it take to get an order delivered ?
For products that are in stock, the usual delivery time will be 3-5 days. Unless otherwise agreed (for example when pre-ordering products that are not in stock or carpets), you will receive the goods no later than 30 working days after we have confirmed the order in writing with an order confirmation. If the goods have not been received within this time, you should contact customer service within 30 working days from the order date. As the production of tapestries takes longer, these will have a normal delivery time of between 4-8 weeks. For custom-made posters, these will have a delivery time of 2-4 weeks. These delivery times apply unless otherwise agreed or informed
Do you offer frames together with the posters ?

For now, the posters can only be bought without a frame. We make the posters in standard frame sizes, so there will be no problem finding a suitable frame.

Which payment methods can I use ?

Lokalplakat.no uses Vipps and Visa for payment. You will not be charged card fees for purchases.

What do I do if my poster is damaged during delivery ?

If you discover damage to the delivered product, we want you to contact us as soon as possible by sending the order number and a picture of the damage by e-mail. We ourselves take a picture of the poster before it is sent from us, in order to know whether the error has occurred with us or afterwards. As a consumer, you have the right to complain for 24 months from the purchase. If your complaint is justified, you will be sent a new item, get your money back, or receive a price reduction. The complaint must come "within a reasonable time" after the error has been discovered. Two months from when the defect was discovered or should have been discovered is considered a reasonable time. The item must always be sent back in proper packaging. Remember to keep the receipt, so that we can reimburse your (reasonable) return costs. You are always welcome to contact customer service if you wish to give feedback on an item you have purchased from us.

Can I request my own motif on the poster ?

On the website, we have a separate wish list, where you as a customer can submit your wishes and suggestions for local motifs that you would like us to make a poster of. This is only a wish list, and does not mean that motivation will automatically be made into a poster, but we want to know what wishes people have and take this into account when new posters are made. But if you have your own picture or a dear place that you would like to have on the wall or want to give away, we offer custom-made posters. The posters are made in the designer's style, but there will be contact between you as the customer and the designer, so that you can take part in the process. Here it will be possible to provide input on colors and highlights if desired. You have the opportunity to revise a started poster a maximum of two times.

Policy

Lokalplakat.no takes your privacy seriously and processes your information securely and in line with the Personal Data Act. The information is only used to identify and serve you as a customer and is never shared with third parties.

We collect necessary information to deliver products and contact you if necessary. Only our employees have access to this data. You have the right to access, correct or delete information that we are not legally obliged to keep. For such enquiries, contact us at kontakt@lokalplakat.no.

When signing up for the newsletter, we save your name and email to send you news and offers. You can withdraw your consent at any time by contacting us or unsubscribing.

Your information is stored for five years before it is deleted, in line with current regulations. If you have questions or are dissatisfied with our processing of your information, you can contact us or send a complaint to the Norwegian Data Protection Authority.

We work to ensure that your data is handled securely, professionally and in accordance with legislation.

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Online Analytics

Lokalplakat.no uses analysis tools to collect statistics about the website's use. We do this to improve the user experience and further develop the service. Personal information is anonymised and aggregated, and used only for analysis purposes.

Google Analytics

Google Analytics is an analysis tool from Google that collects information about which pages you visit on our website, how often you visit us, and which links you follow to get to the page. The traffic data is processed by Google and generates visitor statistics and reports that help us understand how our customers use the website.

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