FAQ
How long does it take to get an order delivered ?
For products that are in stock, the usual delivery time will be 3-5 days. Unless otherwise agreed (for example when pre-ordering products that are not in stock or carpets), you will receive the goods no later than 30 working days after we have confirmed the order in writing with an order confirmation. If the goods have not been received within this time, you should contact customer service within 30 working days from the order date. As the production of tapestries takes longer, these will have a normal delivery time of between 4-8 weeks. For custom-made posters, these will have a delivery time of 2-4 weeks. These delivery times apply unless otherwise agreed or informed
Do you offer frames together with the posters ?

For now, the posters can only be bought without a frame. We make the posters in standard frame sizes, so there will be no problem finding a suitable frame.

Which payment methods can I use ?

Lokalplakat.no uses Vipps and Visa for payment. You will not be charged card fees for purchases.

What do I do if my poster is damaged during delivery ?

If you discover damage to the delivered product, we want you to contact us as soon as possible by sending the order number and a picture of the damage by e-mail. We ourselves take a picture of the poster before it is sent from us, in order to know whether the error has occurred with us or afterwards. As a consumer, you have the right to complain for 24 months from the purchase. If your complaint is justified, you will be sent a new item, get your money back, or receive a price reduction. The complaint must come "within a reasonable time" after the error has been discovered. Two months from when the defect was discovered or should have been discovered is considered a reasonable time. The item must always be sent back in proper packaging. Remember to keep the receipt, so that we can reimburse your (reasonable) return costs. You are always welcome to contact customer service if you wish to give feedback on an item you have purchased from us.

Can I request my own motif on the poster ?

On the website, we have a separate wish list, where you as a customer can submit your wishes and suggestions for local motifs that you would like us to make a poster of. This is only a wish list, and does not mean that motivation will automatically be made into a poster, but we want to know what wishes people have and take this into account when new posters are made. But if you have your own picture or a dear place that you would like to have on the wall or want to give away, we offer custom-made posters. The posters are made in the designer's style, but there will be contact between you as the customer and the designer, so that you can take part in the process. Here it will be possible to provide input on colors and highlights if desired. You have the opportunity to revise a started poster a maximum of two times.

Shipping policy

Order

To make a purchase on lokalplakat.no, you must accept the terms. By doing this, you undertake to comply with the terms in their entirety, while at the same time confirming that you have read the information on personal data and consented to the use of personal data and cookies in accordance with lokalplakat.no's privacy policy.

A purchase agreement only comes into force when we confirm your order and you have received an order confirmation by e-mail. We recommend that you keep this order confirmation for any future contact with customer service. You have the option to cancel the order until it has been confirmed by e-mail. If you cancel the order, any payments you have made in connection with the order will be refunded. To be able to order from lokalplakat.no, you must be 18 years old.

 

DELIVERY AND TRANSPORT

 

Products that are in stock are usually delivered within 3-5 working days. Unless otherwise agreed (for example when pre-ordering products that are not in stock), you will receive the goods no later than 30 working days after we have confirmed the order in writing with an order confirmation. If the goods have not been received within this time, you should contact customer service within 30 working days from the order date.

The expected delivery time for the item is shown in the order confirmation, in the checkout and/or on the product page on the website. If the delivery takes more than 30 working days through no fault of yours as the customer, you have the right to cancel the purchase, unless otherwise specifically agreed. Delivery of carpets and personalized posters will be part of a special agreement.

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