How long does it take to get an order delivered ?
For products that are in stock, the usual delivery time will be 3-5
days. Unless otherwise agreed (for example when pre-ordering
products that are not in stock or carpets), you will receive the
goods no later than 30 working days after we have confirmed the
order in writing with an order confirmation. If the goods have not
been received within this time, you should contact customer service
within 30 working days from the order date. As the production of
tapestries takes longer, these will have a normal delivery time of
between 4-8 weeks. For custom-made posters, these will have a
delivery time of 2-4 weeks. These delivery times apply unless
otherwise agreed or informed
Do you offer frames together with the posters ?
For now, the posters can only be bought without a frame. We make the
posters in standard frame sizes, so there will be no problem finding
a suitable frame.
Which payment methods can I use ?
Lokalplakat.no uses Vipps and Visa for payment. You will not be
charged card fees for purchases.
What do I do if my poster is damaged during delivery ?
If you discover damage to the delivered product, we want you to
contact us as soon as possible by sending the order number and a
picture of the damage by e-mail. We ourselves take a picture of the
poster before it is sent from us, in order to know whether the error
has occurred with us or afterwards. As a consumer, you have the
right to complain for 24 months from the purchase. If your complaint
is justified, you will be sent a new item, get your money back, or
receive a price reduction. The complaint must come "within a
reasonable time" after the error has been discovered. Two months
from when the defect was discovered or should have been discovered
is considered a reasonable time. The item must always be sent back
in proper packaging. Remember to keep the receipt, so that we can
reimburse your (reasonable) return costs. You are always welcome to
contact customer service if you wish to give feedback on an item you
have purchased from us.
Can I request my own motif on the poster ?
On the website, we have a separate wish list, where you as a
customer can submit your wishes and suggestions for local motifs
that you would like us to make a poster of. This is only a wish
list, and does not mean that motivation will automatically be made
into a poster, but we want to know what wishes people have and take
this into account when new posters are made. But if you have your
own picture or a dear place that you would like to have on the wall
or want to give away, we offer custom-made posters. The posters are
made in the designer's style, but there will be contact between you
as the customer and the designer, so that you can take part in the
process. Here it will be possible to provide input on colors and
highlights if desired. You have the opportunity to revise a started
poster a maximum of two times.
